At Healthiify, your privacy is of utmost importance to us. This Privacy Policy explains how we collect, use, and protect your personal information when you access our telemedicine platform at https://telemedicine.healthiify.com. By using our services, you agree to the collection and use of your information in accordance with this policy.
1. Information We Collect
Personal Information
When you register on our platform, we may collect personal details such as:
- Name
- Contact Information (email, phone number)
- Date of Birth
- Medical Information (symptoms, medical history, treatment plans)
- Payment Information (billing details, insurance information)
Non-Personal Information
We may also collect non-personal information such as:
- IP address
- Browser type and version
- Device information
- Usage data (pages viewed, interactions on the platform)
2. How We Use Your Information
We use your information to:
- Provide Telemedicine Services: Connect you with healthcare providers for consultations, diagnostics, and follow-up care.
- Manage Your Account: Ensure secure and personalized access to your account, manage your bookings, and store your medical records.
- Process Payments: Handle payments for consultations and treatments, including insurance claims and reimbursements.
- Improve Our Services: Analyze user behavior to enhance platform functionality, services, and user experience.
3. Data Protection and Security
We take several measures to ensure the confidentiality and security of your personal data:
- Encryption: All data transmitted between you and our platform is encrypted using SSL technology to prevent unauthorized access.
- Secure Storage: Medical records and personal data are securely stored in compliance with data protection regulations such as GDPR and HIPAA.
- Access Controls: Only authorized personnel and healthcare providers have access to your personal and medical data.
4. Sharing Your Information
We do not share your personal information with third parties, except:
- With Healthcare Providers: To provide you with telemedicine services, we share necessary information with doctors, hospitals, and specialists.
- With Payment Processors: To process your payments and manage billing.
- With Your Consent: If you provide explicit consent for other uses of your data.
5. Your Rights
You have the following rights regarding your personal data:
- Access: You can request access to your personal information and medical records at any time.
- Correction: You can request corrections to any inaccurate information.
- Deletion: You can request that your data be deleted from our platform.
- Data Portability: You may request to receive a copy of your personal data in a structured, machine-readable format.
6. Cookies
We use cookies and similar tracking technologies to improve your browsing experience, monitor platform usage, and remember your preferences. You can manage your cookie settings in your browser.
7. Third-Party Links
Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties, and we encourage you to review their privacy policies.
8. Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and we will notify you via email or platform notifications if significant updates are made.
9. Contact Us
If you have any questions or concerns regarding this Privacy Policy, please contact us at:
Email: [email protected]
Phone: +254 700 663 756
Address: Westlands Road, No.18
Healthiify
Your Partner in Convenient, Transparent, and Secure Healthcare